Terms & Conditions

Booking Conditions
The conditions of the agreement between Siam Limousine the purchaser and/or user of this service and any person who accompanies them (“passenger”) are set out below:

Limitation of Liability
Without affecting any basis on which the liability of Siam Limousine is limited by law, the passenger and his/her property are carried entirely at his/her own risk. Siam Limousine will not be liable to the passenger for death, sickness of or any other injury to any passenger or for any other injury, loss or damage suffered by the passenger whether personal or consequential or otherwise, however caused. Siam Limousine will not be liable for the loss of or damage to any personal effect, luggage or other goods, whether or not such loss or damage is suffered, or is caused by anything occurring before, after, or in the course of any journey.

Siam Limousine will use reasonable efforts to meet stated departure and arrival times but Siam Limousine does not promise to meet those times and will not be liable for any failure to meet those times. Without limiting the previous statements, specifically Siam Limousine cannot be held liable for delays due to road conditions, traffic volumes and weather conditions. Siam Limousine shall not be liable for any loss or damage arising out of or consequential upon, directly or indirectly, any abandonment of, delay in departure or delay during any trip howsoever caused.

Change Reservation
Should you wish to change any information regarding your booking please do this by email at booking@siamlimousine.com. Should changes occur less than 72 hours before travelling, we would appreciate a phone call (+66 76 390 699) to make sure we get the message. Especially if a weekend is involved. When calling outside of our regular office hours make sure to use the emergency phone number (+66 836 366 116). You must inform us of changes on flight times and flight numbers. Additional charges in changing a reservation may apply.

Transfers cancelled up to 7 days prior to primary transfer date are liable for 50% of the booking price as cancellation fee. Bookings cancelled less than 7 days prior to primary transfer date are liable for 100% of booking price as cancellation charge. Where service arrangements have commenced in regard to a booked service, no refund will be provided.

Siam Limousine may substitute any other vehicle for its own vehicle and/or tranship passengers and/or their luggage and these terms shall continue to apply to carriage by such substituted vehicle or transhipment. We reserve the right to upgrade the requested vehicle type should availability issues arise. Upgrade considered to be a vehicle of higher value. Siam Limousine will never confirm any exact vehicle type within the category Micro, Standard & Deluxe vehicles but will assign the best available and suitable vehicle.

Infants & children
Any person under the age of 15 years cannot travel without adult supervision.

Smoking is not permitted on board our vehicles or in waiting facilities or shelters used for our service.

A passenger may be told to disembark or permission to board can be refused in the opinion of Siam Limousine or the driver if any other passenger may be threatened or at risk by violent, abusive or aggressive behaviour. There is a risk that such passenger or their luggage may cause disturbance, or may cause distress or discomfort to any other passenger or the driver Violence, abuse or aggression in any form will not be tolerated. All incidents will be reported to the police.

Alcohol and Food etc
Consumption of food or drinks (except water in screw top containers and condiments supplied by Siam Limousine is not permitted on board our vehicles. The transportation of hot food and hot drink, irrespective of the container/vessel used is also prohibited on-board. Siam Limousine can refuse to carry, or remove from a service, a passenger who, in the reasonable opinion of Siam Limousine or its driver, is affected by drugs and/or alcohol. Any and all additional costs incurred as a result of the refusal to serve, or the removal from the service will be borne solely by the passenger.

Siam Limousine allows one suitcase and one carry on bag; additional items (such as bikes, surf boards or very large items) will be permitted, subject to availability of space on a relevant trip. Siam Limousine must be informed about any additional items prior to pickup including additional luggage. Passengers are responsible for the protection of fragile items and must ensure that no luggage item causes any danger, obstruction or inconvenience to other passengers, the driver or to the bus. Bikes can be carried on-board if dismantled and secured in a container. Carriage of any luggage item may be declined if in the opinion of the driver or Siam Limousine it will cause any such danger, obstruction or inconvenience.

Left luggage
Any property that is left aboard a Siam Limousine vehicle will be carried to a central point and stored at the owner’s risk for no more than 28 days. A reasonable administration fee may be applied for the return of lost property and in addition any freight expenses incurred in the return of lost property must be paid for (or secured) in advance by the passenger.

All our rates on the website are fully inclusive. There are absolutely no additional charges . All fares are subject to change without prior notice.

We endeavour to accommodate our disabled passengers. However, each disabled passenger needs to ensure they can board, disembark and move around the bus unaided. If a passenger is unable to meet these requirements, the passenger may be refused access to the bus unless accompanied by an assistant.

Drivers and passengers
Drivers are not obliged to assist passengers, but may provide minor assistance for a passenger at the discretion of the driver. Passengers acknowledge that they must be able to move and place their own luggage on and off the vehicle and within the vehicle. Passengers also acknowledge that their luggage must be stowed safely and securely. Passengers must also be willing and able to comply with time restrictions, driver directions and any regulations applicable to the journey. Passengers acknowledge that by boarding the bus they will be filmed by CCTV footage and that this footage may be used by Siam Limousine strictly for purposes relating to issues arising from that journey or for the purposes of legal proceedings by Siam Limousine or third parties.

Without limiting any other entitlement of the driver to direct passengers, each passenger agrees that in the case of an apparent emergency or breakdown, the driver may direct passengers to leave or reboard a vehicle, to move to a particular place of safety or to another bus or to take such other actions as appear reasonable to Siam Limousine or the driver at the time.

Animals or not allowed on board with Siam Limousine

Arrival Procedure
Once you have landed you must report to your airport guide or driver within one hour. You will be expected at the airport meeting point/welcome area according to the information you provided. If you have any trouble locating the airport guide or your driver please call the local emergency telephone number +66 836 366 116. It is relevant that make contact with Siam Limousine before leaving the airport.